The Chazen Museum of Art Online Store sends all purchases via UPS and will mail your order within 1 to 5 business days from date of purchase. Delivery times vary, but most domestic shipments will be delivered within 4 to 8 days from date of purchase. Expedited shipping options are offered during the order process, but please contact shop@chazen.wisc.edu if additional assistance is needed. We are a small operation and fulfill orders efficiently, but appreciate your patience.
All returns must be made within 30 days of purchase. Items must be returned undamaged and in original packaging. Earrings, face masks, calendars, and sale items are non-returnable. Refunds must be made to original payment method through online payment platform. Shipping and processing charges are not refundable, and customer is responsible for return shipping costs. If you have any issues with your order, such as a defective or damaged item, please email shop@chazen.wisc.edu and we’ll find a mutually agreeable solution.
Send returns, along with receipt, to:
Chazen Museum of Art
Attn: Online Store
750 University Ave
Madison, WI 53706